Recent Posts

Got Spots?

3/23/2021 (Permalink)

Many homeowners turn a blind eye when they spot a yellow stain on their ceiling. I don’t know what we are thinking when we do this - clearly the spot was caused by a leak of some sort and isn’t going to disappear.

The old adage “bad news doesn’t get better with age” comes to mind here.

We can avoid the problem by averting our eyes away from the spots on the ceiling, however the problem will likely get worse the longer it is ignored. 

Ceiling stains are typically caused by a few common scenarios. 

  1. Leaks - Even a small leak can eventually cause water damage and mold. The leak usually occurs directly above the ceiling stain. An overflowing bathtub, leaky washing machine hose or broken toilet is often the culprit. Old caulking can allow water to leak onto the floor as well. Leaky pipes also create water spots. It’s common for water to run along rafters or damaged pipes and drop onto the ceiling. This causes the pooling of water in that spot. 
  2. Ice Dam Leakage: When stains appear at ceiling corners or outside walls, the most probable cause is ice dam leakage  We’ve also seen cases where the water from ice dams has made its way across the ceiling. A good way to see if your attic is not sufficiently insulated is to inspect the nail heads for condensation. If they are rusted or their sheathing is stained, condensation is the issue.
  3. Condensation: Sometimes, the connection between an exhaust pipe and roof cap is not airtight and moisture that should be released outside condenses wildly at the joint. The water slides down to the duct bottom and falls right back out of the exhaust pipe. Water damage from condensation can also occur when an air duct is not properly insulated. 

We know that you want to ignore the problem but doing so won’t make it go away. And if you read our blogs regularly, you know that denial can lead to further water damage and mold growth.

So, take your head out of the sand and figure out what is causing that spot! In many cases, ceiling stains are caused by easily remedied problems and if addressed immediately, will cause little disruption to your life. 

Water Damage Restorations in Connecticut Places of Worship

3/10/2021 (Permalink)

Places of worship serve such a vital purpose in the New Haven community.  They not only offer community to their congregations, many serve the needs of those in need through their work in food pantries, shelters and fundraisers. When a spiritual center experiences a pipe burst or flooding, it’s vital that the water damage be cleaned up quickly and correctly with the least amount of impact on the community.   

Many of the religious centers in our area are in the beautiful old buildings which are quintessential to the small Connecticut towns that we live in. Old structures can at times present challenges in water damage restoration that requires a team that is highly trained and has the experience necessary. The SERVPRO of Milford-Orange-Stratford team has decades of experience working in Connecticut and is well versed in treating buildings that were not built in this century. Whether your structure has a small stone crawl space, unique additions that have been added on over the years or a not quite modern heating system, we’ve seen it all.  

Or perhaps your building is modern however you have valuable artifacts that require special handling, protection from water damage and restoration. Our project managers are understanding and respectful of your space and the contents in it. We have a dedicated storage facility in which we can store contents while the restoration work is being done. We also offer document and content restoration services to preserve those special items that are important to your community.  

If your place of worship has water, mold or fire damage, or perhaps is in need of a deep cleaning due to the amount of traffic it sees, give us a call today. 

SERVPRO of Milford-Orange-Stratford Teams are on the Road

3/1/2021 (Permalink)

The unprecedented cold front that hit Texas last week caused power outages across the state. The number of unheated homes in which water pipes froze and burst is staggering. There was simply too much widespread damage and not enough help. 

Due to our decades of experience restoring homes and businesses with burst pipes, the SERVPRO of Milford-Orange-Stratford team was called in to help. We have several crews working down south to help displaced families get back in their homes. (But don't worry, we continue to be staffed and ready to help our home community in Connecticut). Many of the homes are flooded, with ceilings that have collapsed and water dripping everywhere. We know how devastating this is and treat our customers and their homes with the upmost respect while we restore them. 

Winter storms and frozen pipes are a way of life here in the Milford area. Our team is trained, equipped and here to help when, and where, we are needed.

Smoke and Fire Damage Clean Up in Milford, CT

2/16/2021 (Permalink)

Not only can the flames of a fire cause enormous damage, the ash, soot and smoke residue that remains will make the home almost noxious to live in. Both can create irritating odors, discolor walls or ceilings and cause breathing issues if there is a high concentration of ash left over. 

Even a small home fire can cause a great amount of damage due to soot and smoke damage. We have arrived at jobs where a small kitchen fire may have caused minimal structural damage, yet smoke has managed to permeate items throughout the home and soot has covered every surface of the home.  In the pictures, the home doesn't show much damage, yet the clean up job is a big one.  

When called to a job in the New Haven County area, SERVPRO of Milford-Orange-Stratford crew members have the expertise and equipment to properly treat all surfaces of ash and soot. Because ash can reactive negatively to certain cleaning agents, possibly causing permanent damage and toxic fumes, this is not a job that can be done with store bought cleaning agents. We have a large production facility in which we clean and store personal belongings off site while the home restoration is ongoing.  

Smoke odors are extremely hard to remove and can’t be done with standard equipment. Our team uses thermal foggers and other sophisticated odor removal equipment on hand to counter noxious smoke odors. We can reach into all parts of your home, including inside floors and walls. 

SERPVRO of Milford-Orange-Stratford is IICRC Certified to restore your home after a fire. Call us at (203) 301-0500 if you need help bringing your home back to pre-fire condition.

Why Choose Us For Mold Remediation?

2/8/2021 (Permalink)

With all of the attention and media coverage about household mold, and it's associated health effects, the office staff at SERVPRO of Milford-Orange-Stratford often field phone calls from concerned homeowners who have discovered mold in their home. 

Unfortunately, the internet is full of misinformation on what is effective and safe mold removal - such as the misconception that bleach kills mold (it does not). While there are some cases where a small area of mold on a non-porous surface can be effectively cleaned by a homeowner themselves, we recommend  having a SERVPRO IICRC trained professional come and inspect your home. Our team has decades of experience and training that they use to identify your mold situation and advise you on a course of action.

Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet. A homeowner may have cleaned all visible evidence of mold from a hard surface yet not know the level of mold spores in the air and how it is affecting their home and their health. Mold spores also root into porous surfaces such as carpeting, wood and sheet rock walls and ceilings. So if you scrub down black mold on your windowsill, the mold might appear to have been removed but actually is still present inside of the wood and will reappear.

Mold is a sign that there is a problem in your home. Whether it's a leaky pipe behind a wall that you can't see, water behind some boxes in your basement or inadequate venting in your attic that is causing high humidity, the cause of the mold in your home is something that needs to be addressed. 

Give us a call at (203) 301-0500 if you spot mold in your New Haven County CT home. We will schedule an appointment for one of our mold specialists to come out to your house, survey the situation and give you an honest opinion of what action needs to be taken. 

Winter Storm Causes Damage to New Haven County Homes

2/2/2021 (Permalink)

Snowstorms are followed closely by our team here at SERVPRO of Milford-Orange-Stratford.  A strong nor'easter can cause trees and their limbs to fall. When a tree limb falls on a home, it often causes damage to the roof and allows snow and water to enter the home. Our crew provides emergency board up services to prevent further water damage.  Our restoration team restores local homes and businesses from water damage that results as well.

High winds and the weight of snow and ice on the limbs can causes a tree to fall on a power line. This can cause a power outage that will result in the loss of heat for many homes as well. With oil burners and electrical heat sources not functioning, homes are at risk of pipes freezing and bursting. This can cause widespread water damage. A crack of only 1/8 of an inch will allow 250 gallons of water to flood out in just one day! Water from burst pipes can cause substantial damage including the collapse of ceilings and walls in a home.

It is extremely important that a qualified restoration service be called as soon as possible to clean up the water and damaged materials. Quick action can allow us to save more of your belongings and prevent secondary issues, such as mold.  

Be prepared for the coming snowstorms this winter! Have an emergency supply kit ready and keep our number - (203) 301-0500 - on hand in case you have storm damage to your New Haven County home. 

Your Guests Are Your Top Priority; You Are Ours.

1/11/2021 (Permalink)

When water damage occurs at your hotel, your top priority is resuming operations as quickly as possible. Your guests need a safe, clean place to stay and are counting on you to provide that. 

The SERVPRO of Milford-Orange-Stratford team has been called to New Haven area hotels with water damage from a wide spectrum of sources. Whether the flooding is due to a coat hanger on a sprinkler head, an overflowing toilet or a sink inadvertently left on, our team specializes in restoring commercial properties with water damage professionally and efficiently. Because we are on call 24/7, our response to your emergency will be immediate, no matter what time of night. Our project manager will coordinate with your management and maintenance staff to prioritize spaces, isolate the damage, and restore the area to your complete satisfaction, while minimizing the inconvenience to you and your guests. In most cases, we are able to help you keep your facility open and basic operations functioning normal so that your guests are minimally impacted. 

Our Team is trained and experienced in:

  • Water Damage Restoration from pipe bursts, broken shower drains and water heater leaks
  • Category 3 (biohazardous) water clean up from sewer line clogs and toilet overflows
  • Biohazardous Residues Removal
  • Crime Scene Clean Ups
  • Fire Damage Restoration
  • Smoke and Soot Removal
  • Air Ducts and HVAC cleaning
  • Mold Remediation
  • Vandalism Cleanup
  • Document and Records Recovery

When you choose SERVPRO of Milford-Orange-Stratford as your hotel restoration company, you will receive the benefits of our complete project management services.

From start to finish, our project managers will coordinate the process with your team. Our office staff is well versed in commercial property restoration as well as the insurance claims process involved. When your hotel is clean and dry, our building services team will finish the job. Whether you require walls and flooring replaced, a bathroom rebuilt or simply a few pieces of molding installed, our contractors are CT licensed and make the restoration process as seamless as possible. 

Your Guests Are Your Top Priority; You Are Ours.

Can I Clean Up Mold By Myself?

1/8/2021 (Permalink)

When you find mold in your home, you may wonder whether it is something that you can clean up yourself or whether professional remediation is necessary.

You probably know that mold spores are airborne and if mold is present in a home, some people could get sick from it. However, what about just a little mold in the corner of your bathtub or found on a basement wall where there was a leak? Does every sign of mold require professional remediation or is some mold growth a potential do it yourself clean up?

In our work as mold remediation specialists, we inspect homes with mold on a regular basis. There are occasions when we are able to recommend to a homeowner that the mold in their home does not require professional remediation. For example, if the mold is confined to a small area and is growing on non porous substances such as glass, ceramic tile or metal, our services may not be needed. 

However, if you discover mold in your home and it falls under one of the following situations, professional remediation is recommended.

  • The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
  • Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
  • There is mold in your heating, ventilation, and air conditioning system.
  • You have moldy wood that cannot be easily removed and replaced. In this case, the moldy area needs to be sanded and encapsulated instead, which significantly increases one’s exposure to mold.
  • You suspect that you have hidden mold because you can smell mold but can't find it. Mold can potentially be growing in your subfloors, behind kitchen or bathroom cabinetry, in the attic, inside walls, under carpets, or in your crawlspace.
  • You have a medical condition that might be made worse by increased exposure to mold, like asthma, environment allergies, or an immune system disorder.
  • You are already experiencing symptoms of mold-related health effects.

We know that a mold infestation is never an enjoyable experience for homeowners. SERVPRO of Milford-Orange-Stratford has IICRC trained mold specialists that will make the mold remediation process as smooth as possible.

If you are wondering whether the mold in your home requires professional remediation, please call us at (203) 301-0500 to schedule a consultation. 

Saying Goodbye to 2020.

12/29/2020 (Permalink)

As the year comes to a close, most people we know are saying "good riddance" to 2020.

In Connecticut, and across the world, the past year has brought challenges that we'd never imagined we'd encounter when we all rang in "The roaring 20's" a year ago. We are proud to say that our company, thanks to our amazing staff and crew, has stayed open and continued to serve our community the entire year.  We continued to respond to homes that had water, fire and mold damage and also offered COVID-19 cleaning services to local businesses so that they could reopen and stay open. We recently received a letter from one our customers:

"During the Pandemic we had a water leak in our downstairs bedroom that needed immediate attention.  We called our insurance company and after their evaluation of the situation they recommended SERVPRO.  As seniors in the high risk group we could not go out to shop for the necessary items to repair the damage.  Between our Insurance Company and SERVPRO all of our fears and concerns were taken care of professionally and quickly.  From May 16th to June 19th the job was completed. They did mold remediation, opened up the walls, replaced the insulation, repaired the walls, painted the whole room and installed new carpet.  We did not have to leave our home.  The workers were professional, polite and respectful of the pandemic codes.  Brenda made sure that we were well taken care of and protected.  We felt like her grandparents.  She is an asset to the company.  Edgardo Torres was our painter with his helper -   They were the best.  Thank you SERVPRO"

Ed and Marie Sherman Ct.

We can only hope that 2021 is a bit quieter and perhaps not as exciting as 2020 however no matter what happens, the SERVPRO of Milford-Orange-Stratford team is Here to Help. 

Smell Gas in Your Home? Here's What to Do.

12/7/2020 (Permalink)



A white cloud, mist or fog, bubbles in still water, blowing dust, or dead or dying plants.


A distinct rotten egg-like odor.


Unusual hissing, roaring or whistling.


Immediately move to a safe location. Don't start your car, as a spark could ignite.

Call 911
Call 911. Don't assume someone else made the call. Report your location, including cross streets, and whether there's digging nearby.


  • Smoke.
  • Light a match.
  • Open doors or windows.
  • Use your landline or cell phone.
  • Switch on/off appliances.
  • Use a flashlight.
  • Start a car.
  • Attempt to make repairs.

In many cases, a gas leak will not result in a house fire. However, if one does occur in your home, please call us for immediate fire damage restoration service.