Recent Posts

Air Conditioner Leaks Cause Water Damage to New Haven Area Homes

8/20/2019 (Permalink)

Our floor mat system effectively removes moisture from wood floors, saving them after water damage from air conditioner leaks.

Has an air conditioner leak causing water damage to your home? 

Air conditioners are known to leak – whether from a dirty filter, a malfunctioning pump, a cracked drain pan or even a damaged evaporator coil.  We’ve seen this cause significant water damage to New Haven area homes.  It can soak  sheetrock walls and ceilings as well as insulation and carpeting. 

If you have flooding from an A/C leak, your first course of action is to shut the unit off and call your serviceman to identify and repair the problem. Then, call SERVPRO of Milford-Orange-Stratford to clean it up. When we receive your call, our office will send a team out to inspect the situation and immediately start the restoration work.  

To treat water damage caused by air conditioning units, our treatment plan will likely include water extractors to remove any standing water as well as water that has soaked into carpets and upholstery. We also treat water damage events with air movers and dehumidifiers to remove the moisture out of the air and expedite the drying process.  We use our floor mat extraction system to remove the moisture from wet wood and tile floors. This system utilizes a strong suction by use of mats, which are attached to a vacuum with hoses, allowing the vacuum to draw out moisture from underneath the floor. 

Our services include the removal of any damaged and unsalvageable materials such as wet sheetrock, flooring and damaged baseboards. Our building services team is CT licensed to rebuild the damaged portions of your home. This might include repairing and painting walls, installing new flooring or even a complete rebuild of your home if necessary.  

For more information on our water damage restoration services, please call our office at (203) 301-0500. 

Customer Satisfaction is Our Bottom Line

8/13/2019 (Permalink)

As a locally owned company, we know that our customers are our number one priority.

SERVPRO of Milford-Orange Stratford is an independently owned franchise that is operated by Greg Geaski. While we follow the business model and high standards set out by the National SERVPRO Corporation, we run our business as any local business owner would - with a focus on creating an atmosphere of growth, customer satisfaction and building strong community ties.

Our leadership team understands that we must invest in training, equipment and hiring talented employees in order to have a successful business. Our employees are carefully selected to be part of our team. We know that whether it’s one of our admins answering the phone or a technician on the crew, the people on our team represent our company and our standards. We understand that when somebody is working in your home, it is important that you feel confident in their knowledge, that they are trustworthy and respectful. Our employees know that if a customer brings a concern to their attention, we want to know about it so we can make sure that their experience is 100% satisfactory. 

In our organization, we value a high standard of work. This means that not only do we take advantage of the training programs that the SERVPRO National Corporation provides, we also enroll our team in courses provided by The Institute of Inspection, Cleaning and Restoration Certification (IICRC). We know that it’s a simple equation - the more our team is taught, the better work they can do. We keep a full crew staffed throughout the year- not just in the busy winter months - so that we can always respond to the calls we receive quickly and with ample people and equipment.  Our warehouse manager, Marc D’Addio, makes certain that all of our equipment is in good working order so that our customers and crew aren’t inconvenienced with the hassle and delay of a broken piece of machinery. 

As a local business, we care about our community.  Our office staff and crew work closely with our customers and build relationships. We know that we might see one of our customers in the grocery store, at a game or at the beach. We want to be able to greet them with a friendly “hi” and know that they are truly happy to have run into us.

Our best advertising comes from satisfied customers who want to recommend SERVPRO of Milford-Orange-Stratford to their friends and family when they have a water or fire disaster in their home or business.

That's why customer satisfaction is our bottom line.

When Your Warehouse is Flooded, It's Our Business to Help Your Business

8/6/2019 (Permalink)

warehouse shelving loaded with boxes and water standing on floor When this commercial property in New Haven County was flooded, our team successfully made it "Like it never even happened".

When a Hartford County area warehouse has flooding, our office staff knows that our response needs to be immediate.

Not only is the structure of your warehouse at risk, the building also holds your valuable merchandise and equipment. Yes, your losses will be covered by your insurance policy. However, damaged inventory will cause a significant loss of business continuity for most companies and present a hassle that most business owners would rather avoid!

When we arrive on scene after a water damage call at a commercial property, we come equipped to start the clean up process.

One of our property managers will walk through the structure with you to assess the damage and discuss a restoration plan that will work around your needs.  For large warehouses, SERVPRO can mobilize truck-mounted water extractors capable of removing hundreds of gallons of water in one go. Where standing water reaches a level above two inches, we can deploy gas-powered pumps that transport excess liquid to an open sewer point. 

We work to restore your structure while also protecting your business assets, whether that is your inventory, important documents, machinery or vehicles.

If necessary, our Commercial Property Restoration team will package up and relocate any of contents of your warehouse that cannot safely remain there during clean up.  Should the administrative wing of your warehouse suffer damage, priority is placed on protecting your computers, servers and important paper documents that hold valuable company information.  

Whether your property has water damage due to a flooded basement, broken sprinkler system or HVAC leak, it’s our business to help your business. 

Sometimes, it's the Little Things

7/30/2019 (Permalink)

We often write about the high tech machinery, extensive training and proprietary cleaning agents that our franchises uses.

While it’s true that these things are a necessary and important component of our work here at SERVPRO,  it’s also the little things that we do that make our franchise special.

Sometimes, it’s cleaning and sanitizing a child’s favorite toy before any of the other household contents after a fire. It’s working around a business owner’s schedule as much as possible so that their business can keep running despite the damage. Or making sure that a customer understands the restoration process and what our crew will be doing each day while working in their home. It’s getting to your house quickly after a call and respecting your space while we are working there by being neat and courteous. It’s polishing each knickknack one by one and packing your special items with care. 

Yes, we are the team to call if you want highly trained technicians with expensive equipment cleaning up your water or fire damage. We are also the team that is committed to making your experience as easy as possible.  

Your Hotel Guests Are Your Top Priority; You Are Ours. Water Damage Restoration at Milford Area Hotels

7/26/2019 (Permalink)

SERVPRO of Milford-Orange-Stratford offers complete water damage restoration services to New Haven County Hotels.

When water damage occurs at your hotel, your top priority is resuming operations as quickly as possible. Your guests need a safe, clean place to stay and are counting on you to provide that. 

The SERVPRO of Milford-Orange-Stratford team has been called to New Haven area hotels with water damage from a wide spectrum of sources. Whether the flooding is due to a coat hanger on a sprinkler head, an overflowing toilet or a sink inadvertently left on, our team specializes in restoring commercial properties with water damage professionally and efficiently. Because we are on call 24/7, our response to your emergency will be immediate, no matter what time of night. Our project manager will coordinate with your management and maintenance staff to prioritize spaces, isolate the damage, and restore the area to your complete satisfaction, while minimizing the inconvenience to you and your guests. In most cases, we are able to help you keep your facility open and basic operations functioning normal so that your guests are minimally impacted. 

Our Team is trained and experienced in:

  • Water Damage Restoration from pipe bursts, broken shower drains and water heater leaks
  • Category 3 (biohazardous) water clean up from sewer line clogs and toilet overflows
  • Biohazardous Residues Removal
  • Crime Scene Clean Ups
  • Fire Damage Restoration
  • Smoke and Soot Removal
  • Air Ducts and HVAC cleaning
  • Mold Remediation
  • Vandalism Cleanup
  • Document and Records Recovery

When you choose SERVPRO of Milford-Orange-Stratford as your hotel restoration company, you will receive the benefits of our complete project management services.

From start to finish, our project managers will coordinate the process with your team. Our office staff is well versed in commercial property restoration as well as the insurance claims process involved. When your hotel is clean and dry, our building services team will finish the job. Whether you require walls and flooring replaced, a bathroom rebuilt or simply a few pieces of molding installed, our contractors are CT licensed and make the restoration process as seamless as possible. 

Your Guests Are Your Top Priority; You Are Ours.

Avoid a Septic Backup in Your New Haven County Home with These Tips

7/14/2019 (Permalink)

If you have a septic backup in your New Haven County home, leave the cleanup to the professionals at SERVPRO of Milford-Orange-Stratford.

Sewage backups are not only smelly and unsightly, they can also be dangerous.

Because sewage water can contain pathogens such as the E.Coli bacteria, salmonella and hepatitis as well as other bacteria, professional restoration is necessary when there is flooding from a backup. 

There are some steps that homeowners can take in order to reduce their risk of a sewage backup. This will, in turn, save homeowners the nightmare of sewage throughout their home.

  1. Read Labels. Only use products that are safe for septic systems. Many products, such as household cleaners, are labeled that they are safe for septic systems. 
  2. Never pour grease down your sink. This can clog your pipes and cause a backup. Remember your moms coffee can under the sink? Give your system a break and have a container handy that you can pour hot grease into 
  3. Don’t plant trees or large shrubs directly above or near sewer lines as the roots can grow too large and break the pipes.  Old cast iron or clay septic pipes often break down and crack.  If possible, consider replacing your current sewer line with a new plastic pipe. This can prevent infiltration from tree and bush roots.
  4. Dispose of paper products properly. Not only might paper items such as paper towels,napkins and diapers clog your toilet, they often contain dyes which can be difficult for your system to break down. 
  5. Install a backwater prevention valve. This is a fixture that allows sewage to leave but prevents it from backing up into your home, giving you the peace of mind that if something goes wrong, your home will be protected. 

The time to take action and follow through with septic prevention steps is now. However, if you are reading this because there is already flooding in your home, give our Woodbridge office a call at (203) 301-0500 for immediate, professional service. 

How to Choose a Water Damage Restoration Company

7/9/2019 (Permalink)

The SERVPRO of Milford-Orange-Stratford team is local, fully insured, professionally trained and available 24-7.

When you’ve had water or fire damage at your Woodbridge area home or business, your first step after the flooding has been stopped or fire is out will be to find a restoration company.

Unless you have a family member or friend who swears by a particular company that they’ve had experience with, you will find yourself typing in a internet search and trying to choose a company based on the results. 

We understand that it’s hard to pick a trustworthy company from the internet, especially when you may be in a state of distress and under a time constraint.  Internet ratings and reviews such as on Google and Facebook are a good way to see what kind of experience others in your community have had with a company. We also recommend that you make sure potential restoration company meets the following criteria:

  1. Choose Local. When your house has damage, it’s important that the company you hire is locally owned and operated. The last thing that you need during the restoration process is being out on hold by a customer service representative in another state. SERVPRO of Milford-Orange-Stratford is locally owned and our office staff and technicians live here too. They understand the unique situation that you are in first hand. 
  2. Check Credentials. Make sure that the restoration company that you hire is fully licensed to do restoration and contracting work in the state of Connecticut. A certified restoration professional demonstrates that the company has received extensive training and is in good standing. The technicians on our staff are IICRC certified and skilled in using high-tech restoration equipment and employing advanced restoration methodologies.
  3. Use only an Insured Restoration Company. Insurance protects the technicians working onsite as well as you, the property owner. Any injuries to the homeowner or workers that result from the restoration process are covered by general liability insurance. Damage to the property itself that occurs as a consequence to the restoration work performed is also covered under the company’s insurance. 
  4. Inquire About the Companies Availability. When water disasters strike, such as in weather related flooding or frozen pipes, the damage is often widespread throughout the community. A small restoration company may not have the resources to respond to the job quickly and complete the work in an expedient manner. SERVPRO of Milford-Orange-Stratford is available 24/7 and we have a large crew so when widespread damage occurs, we can meet ALL of our customers needs. 
  5. Ask for References. If you’d like to speak to a previous customer or two before hiring a restoration company, don’t be shy about asking for references. Choosing who to care for your home can be a big decision and having the assurance from somebody who has been in your situation can really help!

July is National Carpet Cleaning Month!

7/2/2019 (Permalink)

It’s July and that means it’s National Carpet Cleaning Month (NCCM)!!! 

What? You forgot all about this important event and haven’t put up your NCCM decorations yet or bought your carpet cleaning supplies yet? Well, no need to worry! We are here to help with some carpet cleaning tips to help your observation of NCCM go smoother! 

The first step in treating a carpet stain is to blot the spot working from the outside and going towards the center. Then rinse the spot thoroughly and blot again. Resist the urge to scrub the stain, as it could damage your carpet.  

If you have a water-soluble stain, such as alcoholic beverages, juice, berries, soda, food dyes, ice cream, jelly, wet or latex paint and excrement, use a cleaning solution made up of 1/4 teaspoon of nonbleach detergent (or white vinegar) mixed with 32 ounces of water.  

There are some water-soluble stains, such as wine, blood, chocolate, coffee, tea and vomit, that are particularly difficult to treat.  In these cases, try using 1 tablespoon of ammonia mixed with 1 cup of water (but not on wool or wool-blend carpet; instead use mild detergent and water).  

If you have fat, oil, or wax on your carpet, place a paper towel over the carpet and iron on warm setting. The wax, fat, or oil should come up off the carpet and stick to the paper towel.  
 
Cigarette burns can be removed by gently rubbing the pile with the edge of a hard and flat surface, such as a dull knife.  
 
Glue can be removed by moistening a cotton ball or soft cloth with rubbing alcohol and press it on the affected area. Once the glue residue is thoroughly moistened, gently wipe it off and repeat until the carpet is clean.  
 
Wax and Gum can be removed by using ice to freeze the wax or gum, then shatter it with a blunt object, such as a spoon. Vacuum before the pieces soften, and blot the carpet with a white towel.  
 
Remove Nail Polish by blotting the area with a rag dipped in nail polish remover.  
 
Urine should be blotted with white towels to absorb as much as possible. Next, spray or blot with a solution of one part white vinegar to one part water. Finally, apply a solution of 1/2 teaspoon of clear, mild, nonbleach detergent mixed with 32 ounces of water, rinse, and blot dry. 

We hope you enjoy this month as much as we do. If you have a carpet stain that you just can't get out, give us a call for professional service.

Choosing a Locally Owned Restoration Company When Your Farm Property Has Fire Damage

6/25/2019 (Permalink)

When your farm property has fire or water damage restoration needs, SERVPRO of Milford-Orange-Stratford is with you every step of the way!

The drive around the Naugatuck area is a scenic one which passes by beautiful farms and bucolic New England towns. Although living in a rural area is beautiful, it can also present its own set of unique problems. 

When a local farm property recently experienced a fire in one of their outbuildings, they needed a company who knows “the lay of the land”. In addition to the need for business continuity and minimal disruption to the workflow of the farm while the clean up was ongoing, environmental concerns are also a high priority when it comes to restoring an agricultural property. 

Our project manager who was in charge of the job understood the special conditions of this property restoration. Having been trained by the IICRC, he was able to knowledgeably create a restoration plan that included a detailed step by step process that would ensure the business owners and their farm were impacted as minimally as possible. 

Not all restoration companies in Connecticut are locally owned and operated. SERVPRO of Milford-Orange-Stratford is. We understand the unique needs of business owners in the Waterbury area because we live here too. Doing good work for the people in our community is our number one priority.

Who Pays? When Damage to Your Home is Caused by a Third Party

6/17/2019 (Permalink)

There are times when water damage to your home is caused by a third party. We've been to homes in which a new refrigerator was incorrectly installed, causing the water line to leak. Or the oil company accidentally overfills your tank - causing a biohazardous mess in your basement.  Maybe a plumber made a mistake when working on your pipes. In many of these cases, the company responsible voluntarily offers to cover the restoration costs. However, there may be times when that offer doesn't come and you may wonder - who pays for the damage- your insurance company, you or the third party? 

At SERVPRO of Milford-Orange-Stratford, we have team members that have been specially trained in "successful subrogation". Subrogation, by definition, is when an insurance company seeks payment or restitution from a third party that caused damage or injury to an insured person or property. Usually this means your insurance company will try to recover payments from the insurance company covering the party at-fault. 

If you have experienced water, fire or biohazard damage to your home that was caused by a third party, our staff can help you work with your homeowners insurance company in determining who is responsible for the damages. As a first responder to your disaster, we are trained to identify and save evidence that may assist your insurance company in recovering costs.  

If you have a dishwasher leak due to faulty installation at your New Haven County home, call us at (203) 301-0500. We will come to your home to start the restoration process and our office staff will help guide you through the insurance claims process.