Recent Posts

Who Pays? When Damage to Your Home is Caused by a Third Party

6/17/2019 (Permalink)

There are times when water damage to your home is caused by a third party. We've been to homes in which a new refrigerator was incorrectly installed, causing the water line to leak. Or the oil company accidentally overfills your tank - causing a biohazardous mess in your basement.  Maybe a plumber made a mistake when working on your pipes. In many of these cases, the company responsible voluntarily offers to cover the restoration costs. However, there may be times when that offer doesn't come and you may wonder - who pays for the damage- your insurance company, you or the third party? 

At SERVPRO of Milford-Orange-Stratford, we have team members that have been specially trained in "successful subrogation". Subrogation, by definition, is when an insurance company seeks payment or restitution from a third party that caused damage or injury to an insured person or property. Usually this means your insurance company will try to recover payments from the insurance company covering the party at-fault. 

If you have experienced water, fire or biohazard damage to your home that was caused by a third party, our staff can help you work with your homeowners insurance company in determining who is responsible for the damages. As a first responder to your disaster, we are trained to identify and save evidence that may assist your insurance company in recovering costs.  

If you have a dishwasher leak due to faulty installation at your New Haven County home, call us at (203) 301-0500. We will come to your home to start the restoration process and our office staff will help guide you through the insurance claims process. 

The Equipment that SERVPRO of Milford-Orange-Stratford Uses During Commercial Water Damage Restoration

6/10/2019 (Permalink)

Your Milford area business has had water damage. Perhaps a pipe has broken, a toilet overflowed or your coffee maker line sprung a leak.

You’ve called SERVPRO of Milford-Orange Stratford and have been assured that the crew is on their way to clean up the mess. After our property manager has inspected your property, work will begin based on their assessment. The crew will start to unload the trucks and begin work. While the bright green equipment is getting set up throughout your facility, you will likely wonder what all of it does.

When water damage occurs, we typically use the following equipment.

Air Mover and/or Axial Fans: Professional grade air movers and axial fans produce more air movement than a standard household fan. The higher volume of air being moved increases the rate of evaporation, helping to dry the structure as quickly as possible.

Dehumidifiers: A dehumidifier removes water vapor from the air by condensing it out against refrigerated fins. The water is stored and then periodically purged from the machine by use of plastic tubing. The tubing will generally be run so that it dumps water down a drain, such as a bath tub or sink, or sometimes out a window or door. Professional dehumidifiers pull much more vapor from the air than a household dehumidifier. In this way they are generally more efficient.

Air Scrubbers: An air scrubber might be used if your loss is a result of water classified as grey or black, which means that it came from a contaminated source or through building materials. These machines remove airborne particulates by trapping them in HEPA filters. Air Scrubbers are also used in cases where a customer has a health condition that requires the air quality be monitored.

Specialty Drying Equipment: There are a variety of different tools available to our technicians for use in specialty circumstances. For instance, a floor drying mat system allows the technician to create a vacuum system for removing moisture from hardwood floors, in order to try to dry them in place. This helps the floor dry faster, and generally gives us a better chance of saving the hardwood flooring.

If you have any questions about the equipment being used during the restoration of your commercial property, our crew chiefs and technicians are always available to explain the process and what the function of each of those machines in your building is.

We understand that our customers are not experts in water damage restoration. When you have water damage, we are here to help restore your property quickly and efficiently.

Why Choose SERVPRO of Milford-Orange-Stratford as Your Restoration Specialists?

6/3/2019 (Permalink)

When you've experienced flooding or a fire in your home or business, you may do a Google search and see a long list of restoration companies advertising their services.

You might find yourself wondering how to choose a restoration specialist.

We know that New Haven area home and business owners have a choice when they have a mold, fire or water disaster. Our reputation as a local company who will not consider the job complete until our customers are satisfied is what makes us stand out among the rest. What you will find sets us apart is that if a customer has a concern, we will work with them to make sure any problems are resolved.

We are locally owned by Greg Geaski, who also owns SERVPRO of Newtown and Southern Litchfield County and SERVPRO of Southbury/Torrington. Greg is a Connecticut native who has lived here his entire life and is part of our community. Greg has owned SERVPRO of Milford-Orange-Stratford for over a decade and has made his commitment to the community and customer satisfaction the cornerstone value of this franchise.

When a leader has a clear focus and commitment, the people he hires will also. Our property managers, office staff and technicians are all held to a high standard of accountability and reliability and are expected to give 100% on every job.

Our team meets (and often exceeds!) that expectation. Our customers often let us know how impressed they are with the level of service and attention to detail that they have received.

“We received excellent service from SERVPRO when our basement flooded, starting with the initial call to the onsite services. They were very informative on the phone with the services that would be provided and communicated with us throughout the entire process to not only set expectations appropriately but to make sure we knew when the team would be arriving. Can’t say enough good things about our experience!"

“Had mold and damage from pipe leak inside a wall. Matthew came out Sunday morning to assess damage and Edwin was here Monday morning to start remediation. Everyone is very professional and knowledgeable and great work done. Made this situation a lot less stressful. Would definitely recommend.”

“I will happily recommend Mario Marcati. My parents are Senior Citizens and had a big mold problem in their basement. I called SERVPRO and Mario came right out and found the problem. As this was the first time that I had ever had to deal with a problem of this magnitude Mario's guidance was invaluable.”

Our goal is 100% customer satisfaction and we stand by that.

The SERVPRO of Milford-Orange-Stratford team has specialized training and over 30 years of experience in storm damage restoration, water damage restoration, fire damage restoration, mold remediation, commercial services and duct cleaning services.

Call us at (203) 301-0500 if you need restoration or cleaning work done in your Oxford area home.

You Found Mold in Your Home. Is Professional Mold Remediation Necessary?

5/28/2019 (Permalink)

When you find mold in your home, you may wonder whether it is something that you can clean up yourself or whether professional remediation is necessary.

You probably know that mold spores are airborne and if mold is present in a home, some people could get sick from it. However, what about just a little mold in the corner of your bathtub or found on a basement wall where there was a leak? Does every sign of mold require professional remediation or is some mold growth a potential do it yourself clean up?

In our work as mold remediation specialists, we inspect homes with mold on a regular basis. There are occasions when we are able to recommend to a homeowner that the mold in their home does not require professional remediation. For example, if the mold is confined to a small area and is growing on non porous substances such as glass, ceramic tile or metal, our services may not be needed. 

However, if you discover mold in your home and it falls under one of the following situations, professional remediation is recommended.

  • The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
  • Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
  • There is mold in your heating, ventilation, and air conditioning system.
  • You have moldy wood that cannot be easily removed and replaced. In this case, the moldy area needs to be sanded and encapsulated instead, which significantly increases one’s exposure to mold.
  • You suspect that you have hidden mold because you can smell mold but can't find it. Mold can potentially be growing in your subfloors, behind kitchen or bathroom cabinetry, in the attic, inside walls, under carpets, or in your crawlspace.
  • You have a medical condition that might be made worse by increased exposure to mold, like asthma, environment allergies, or an immune system disorder.
  • You are already experiencing symptoms of mold-related illness.

We know that a mold infestation is never an enjoyable experience for homeowners. SERVPRO of Milford-Orange-Stratford has IICRC trained mold specialists that will make the mold remediation process as smooth as possible.

If you are wondering whether the mold in your home requires professional remediation, please call us at (203) 301-0500 to schedule a consultation. 

Heavy Spring Rain causes Basement Flooding in the Milford Area

5/20/2019 (Permalink)

We've had a wet few weeks in Connecticut and have received quite a number of phone calls from local homeowners who have basement flooding. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your Oxford home. 

  • Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
  • Remove as much water as possible using a wet/dry vacuum. 
  • Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
  • A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give SERVPRO of Milford-Orange-Stratford a call at (203) 301-0500. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your home for damage.

Does your Stratford Area Commercial Property Need Flood Insurance?

5/20/2019 (Permalink)

Storm Damage Does your Stratford Area Commercial Property Need Flood Insurance? Even if your commercial property isn't in a flood plain, you can be at risk of flooding,as was the case during a rainstorm in Trumbull last year.

Do you need flood protection for your commercial property?

If you own a commercial property on the CT shoreline, you may be concerned about flooding and for good reason. The majority of general commercial insurance policy exclude damage caused by flooding. If your insurance policy does not cover ground flooding, consider whether you may need one.  There are a number of reasons why flood insurance for your commercial property is a good idea.

  1. Is your business located on a flood plain?  The Federal Emergency Management Agency maintains flood maps that can help business owners determine whether a commercial building is located in an area prone to flooding. Most insurance providers define a flood as water damage that originates from outside water sources such as rain or rising bodies of water
  2. Are you a “better safe than sorry” business owner?  Even if you are not in a flood plain, there may be a reasonable risk of flooding at your commercial building. According to FEMA, the average flood insurance claim is approximately $33,000 and total property damage due to flooding tops $6 billion every year. Because flooding can happen, you may choose to purchase insurance “just in case”.
  3. Is your mortgage federally regulated or insured? Owners of property located in a flood zone with mortgages regulated or insured by the federal government are required to purchase and maintain flood coverage. Contact an insurance agent that offers NFIP policies or add a flood endorsement or rider to a general commercial insurance policy.
  4. Mold and Other Secondary Damage In addition to excluding flooding, most standard commercial property policies also cut out coverage for any secondary damage that results from this uncovered peril. Without a flood policy, it may be more difficult or prohibitively expensive to pursue mitigation and restoration. As a result, a structure may be prone to mold growth.

Not only can flooding at your New Haven County business cause damage that requires what can be costly restoration, it can also force you to close your doors while the work is being done.

Considering if your business requires additional flood insurance coverage now will help you later.

Toilet Overflows Cause Flooding in Milford Area Restaurants

5/13/2019 (Permalink)

Commercial Toilet Overflows Cause Flooding in Milford Area Restaurants A toilet overflow at your New Haven County restaurant requires a quick and professional clean up.

The plumbing system in your busy New Haven County restaurant receives a lot of wear and tear.

Because of the number of people filtering in and out of the bathrooms all day long, it is essential that you keep up with plumbing repairs and maintenance. Plumbing problems like sewer backups and broken pipes can not only cause water damage to your building but can also present potential health hazards for your customers and employees.

We know that water disasters can still occur despite being vigilant about the upkeep of your facility. If you do have a flood in your public bathroom, the clean up and restoration must be handled quickly and professionally so that your business continuity is minimally affected.

The time to call SERVPRO of Milford-Orange-Stratford is immediately upon the discovery of a bathroom flood.

We understand time is of the essence in these situations and have crews ready to quickly respond to your call. Once we have removed any standing water, we examine the flooring. In a typical restaurant bathroom that has ceramic tile installed, the tiles and grout joints are water resistant when they are installed over plywood. However, any cracks make the tile and underlying subfloor vulnerable to water damage.

Oftentimes, the tile itself may not be damaged but the water will have penetrated the grouting, causing the subfloor to warp or expand. This can cause the tiles to break apart at the joints and come loose. To check for moisture under ceramic tiles, SERVPRO technicians use a non-penetrating meter.  It might be necessary to dry the floor from the bottom or to drill holes into the floor so we can adequately monitor the drying process.

In the case of a substantial flood, the backup might not be limited to the bathroom and make its way onto restaurant carpeting. Because the water from a toilet backup can contain bacteria and pathogens, affected carpet is typically removed and replaced as a safety precaution.

SERVPRO of Milford-Orange-Stratford wants to get your Bridgeport area eatery open for business as quickly as possible however our number one priority is doing the water damage restoration job right the first time so that you don’t experience any secondary problems, such as mold.

Start to Finish: Restoration and Construction Services Offered by SERVPRO of Milford-Orange-Stratford

5/7/2019 (Permalink)

Building Services Start to Finish: Restoration and Construction Services Offered by SERVPRO of Milford-Orange-Stratford After this home was damaged by fire, our building services team rebuilt the interior- including installing new floors and walls.

Dealing with water or fire damage in your home is a stressful experience. Choosing who to trust in the restoration and reconstruction of your home shouldn’t be.

The job of a restoration company is to clean up the mess and to preserve and protect the home and its contents so that further damage will not occur. A water damage restoration company removes the water and damaged materials from your structure. We remove the excess moisture in the building so that there is no risk of mold or mildew growth.

When the structure is dried out, it is then ready for reconstruction.  After a flood or fire, your home may require the replacement of drywall, a new roof installed, new flooring or even a complete rebuild. The last thing you want to do after experiencing a disaster is deal with multiple contractors in your home and the additional coordination and organization that takes.

SERVPRO of Milford-Orange-Stratford is unique in that in addition to being a restoration company, we also have a CT licensed building services crew as part of our team.

When your home is dried out, our construction crew will step in and finish the work. Instead of our customers having to juggle multiple contractors, our office coordinates the process from start to finish. Our staff acts as the ‘middle man’ in coordinating the work, filing insurance paperwork and communicating with you, our customer.

At SERVPRO of Milford-Orange-Stratford, we offer full contractor services for all of your home repairs needs. For over a decade, we have been ready 24/7 to respond to the emergency fire and water restoration needs of Connecticut residents. Please take a look at our work to see how we have helped other home and business owners in New Haven County.

It’s our priority to provide the best restoration and remodeling services to our customers.

Call us at (203) 301-0500 to discuss your restoration and construction needs.

Is it Really Necessary to Clean Your Dryer Filter Before and After Each Load?

4/29/2019 (Permalink)

Fire Damage Is it Really Necessary to Clean Your Dryer Filter Before and After Each Load? Cleaning out your lint filter before and after you use your dryer reduces your chance of a house fire.

Have you ever wondered if it is really necessary to empty the dryer lint filter each time you run a load?

Sure, the label on the dryer explicitly states that you should do so but products have so many precautions these days that some seem a little exaggerated and not all of us follow every warning. However, consider that the dryer in your home depends on a 4 inch metal vent to safely exhaust that hot air outdoors. This vent can easily become blocked with dryer lint, which is highly flammable (remember the old boy scout trick of using dryer lint to quick start a fire?).

According to the U.S. Fire Administration, 2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss. The number one cause of home dryer fires is the failure to clean the dryer vent.

Safety experts advise that you clean your dryer lint filter before AND after each load. Clean any lint from inside the filter receptacle as well to remove any lint that might have passed through. In addition, use a brush to clean the vent pipe itself every 3 months. Don’t forget to vacuum behind your dryer - it’s a common place for lint build up. Inspect the exterior vent on a regular basis - broken vent flaps as well as insect and animal nests can block the exit of the hot air.

Switching the laundry from the washing machine to the dryer is an easy chore for kids to do however they are very likely to forget to empty the lint filter.  Make sure that this is stressed as an important part of the chore and double check after they've finished to make sure it's been properly done. 

If you notice that your clothes are taking longer to dry than usual, that is a sign that the flow of air is restricted in your dryer. If, after inspecting and cleaning out all of the accessible areas yourself, the problem is not resolved, we advise that you have a professional come out and find the source of the problem.

As fire damage restoration professionals, we see firsthand how devastating a house fire can be. Starting the habit of cleaning out your dryer filters and vents properly will reduce your risk of a home fire.

Ways to Tell if Your Hot Water Heater Might Burst

4/22/2019 (Permalink)

Water Damage Ways to Tell if Your Hot Water Heater Might Burst A hot water heater failure in this Trumbull home caused damage to the finished basement

No matter what the season, your hot water heater can give you a problem.

Although there are a number of reasons associated with a hot water heater failure, the most common cause that we see is due to old age.  Hot water heaters will typically last you between 10-15 years. A leak may occur when corrosion and mineral build up occurs to the internal components.  What may begin as a little leak can quickly lead to a flooded basement.

As a homeowner, knowing the signs that your hot water heater is on its last legs can help you avoid a water disaster.

    • Water color/quality: When running your faucet on hot, note it’s appearance. If it appears rusty, this is a s sign that there might be corrosion in your tank and signals an upcoming failure of your water heater.  
    • Look for signs of muddy water or increased sediment in the water tank: Muddy water or increased sediment signals a potential failure of your water heater. You can check this by attaching a hose to the drainage bib on the water heater, turn the unit off and drain it to examine its contents.  When flushing the water heater, remember that the water that comes out of the hose bib at the front of the water heater is going to be extremely hot, as it will not be mixed with cold water. Smell or taste the water. If the hot water has a metallic taste to it, this indicates that the water heater is close to breaking down.
    • Listen to the noises your water tank makes: Your heater will normally make sounds however any loud cracks or pops could indicate a problem.

If you notice your hot water heater has any of the symptoms of a failure, call your plumber for an inspection.

For floods caused by hot water tank leaks, call SERVPRO of Milford-Orange-Stratford at (203) 301-0500 for immediate service.