Recent Posts

Your Guests Are Your Top Priority; You Are Ours.

1/11/2021 (Permalink)

When water damage occurs at your hotel, your top priority is resuming operations as quickly as possible. Your guests need a safe, clean place to stay and are counting on you to provide that. 

The SERVPRO of Milford-Orange-Stratford team has been called to New Haven area hotels with water damage from a wide spectrum of sources. Whether the flooding is due to a coat hanger on a sprinkler head, an overflowing toilet or a sink inadvertently left on, our team specializes in restoring commercial properties with water damage professionally and efficiently. Because we are on call 24/7, our response to your emergency will be immediate, no matter what time of night. Our project manager will coordinate with your management and maintenance staff to prioritize spaces, isolate the damage, and restore the area to your complete satisfaction, while minimizing the inconvenience to you and your guests. In most cases, we are able to help you keep your facility open and basic operations functioning normal so that your guests are minimally impacted. 

Our Team is trained and experienced in:

  • Water Damage Restoration from pipe bursts, broken shower drains and water heater leaks
  • Category 3 (biohazardous) water clean up from sewer line clogs and toilet overflows
  • Biohazardous Residues Removal
  • Crime Scene Clean Ups
  • Fire Damage Restoration
  • Smoke and Soot Removal
  • Air Ducts and HVAC cleaning
  • Mold Remediation
  • Vandalism Cleanup
  • Document and Records Recovery

When you choose SERVPRO of Milford-Orange-Stratford as your hotel restoration company, you will receive the benefits of our complete project management services.

From start to finish, our project managers will coordinate the process with your team. Our office staff is well versed in commercial property restoration as well as the insurance claims process involved. When your hotel is clean and dry, our building services team will finish the job. Whether you require walls and flooring replaced, a bathroom rebuilt or simply a few pieces of molding installed, our contractors are CT licensed and make the restoration process as seamless as possible. 

Your Guests Are Your Top Priority; You Are Ours.

Can I Clean Up Mold By Myself?

1/8/2021 (Permalink)

When you find mold in your home, you may wonder whether it is something that you can clean up yourself or whether professional remediation is necessary.

You probably know that mold spores are airborne and if mold is present in a home, some people could get sick from it. However, what about just a little mold in the corner of your bathtub or found on a basement wall where there was a leak? Does every sign of mold require professional remediation or is some mold growth a potential do it yourself clean up?

In our work as mold remediation specialists, we inspect homes with mold on a regular basis. There are occasions when we are able to recommend to a homeowner that the mold in their home does not require professional remediation. For example, if the mold is confined to a small area and is growing on non porous substances such as glass, ceramic tile or metal, our services may not be needed. 

However, if you discover mold in your home and it falls under one of the following situations, professional remediation is recommended.

  • The mold covers a large area (greater than three feet by three feet, according to the Environmental Protection Agency).
  • Mold develops after flooding with water that might be contaminated with sewage or other potentially hazardous substances.
  • There is mold in your heating, ventilation, and air conditioning system.
  • You have moldy wood that cannot be easily removed and replaced. In this case, the moldy area needs to be sanded and encapsulated instead, which significantly increases one’s exposure to mold.
  • You suspect that you have hidden mold because you can smell mold but can't find it. Mold can potentially be growing in your subfloors, behind kitchen or bathroom cabinetry, in the attic, inside walls, under carpets, or in your crawlspace.
  • You have a medical condition that might be made worse by increased exposure to mold, like asthma, environment allergies, or an immune system disorder.
  • You are already experiencing symptoms of mold-related health effects.

We know that a mold infestation is never an enjoyable experience for homeowners. SERVPRO of Milford-Orange-Stratford has IICRC trained mold specialists that will make the mold remediation process as smooth as possible.

If you are wondering whether the mold in your home requires professional remediation, please call us at (203) 301-0500 to schedule a consultation. 

Saying Goodbye to 2020.

12/29/2020 (Permalink)

As the year comes to a close, most people we know are saying "good riddance" to 2020.

In Connecticut, and across the world, the past year has brought challenges that we'd never imagined we'd encounter when we all rang in "The roaring 20's" a year ago. We are proud to say that our company, thanks to our amazing staff and crew, has stayed open and continued to serve our community the entire year.  We continued to respond to homes that had water, fire and mold damage and also offered COVID-19 cleaning services to local businesses so that they could reopen and stay open. We recently received a letter from one our customers:

"During the Pandemic we had a water leak in our downstairs bedroom that needed immediate attention.  We called our insurance company and after their evaluation of the situation they recommended SERVPRO.  As seniors in the high risk group we could not go out to shop for the necessary items to repair the damage.  Between our Insurance Company and SERVPRO all of our fears and concerns were taken care of professionally and quickly.  From May 16th to June 19th the job was completed. They did mold remediation, opened up the walls, replaced the insulation, repaired the walls, painted the whole room and installed new carpet.  We did not have to leave our home.  The workers were professional, polite and respectful of the pandemic codes.  Brenda made sure that we were well taken care of and protected.  We felt like her grandparents.  She is an asset to the company.  Edgardo Torres was our painter with his helper -   They were the best.  Thank you SERVPRO"

Ed and Marie Sherman Ct.

We can only hope that 2021 is a bit quieter and perhaps not as exciting as 2020 however no matter what happens, the SERVPRO of Milford-Orange-Stratford team is Here to Help. 

Smell Gas in Your Home? Here's What to Do.

12/7/2020 (Permalink)



A white cloud, mist or fog, bubbles in still water, blowing dust, or dead or dying plants.


A distinct rotten egg-like odor.


Unusual hissing, roaring or whistling.


Immediately move to a safe location. Don't start your car, as a spark could ignite.

Call 911
Call 911. Don't assume someone else made the call. Report your location, including cross streets, and whether there's digging nearby.


  • Smoke.
  • Light a match.
  • Open doors or windows.
  • Use your landline or cell phone.
  • Switch on/off appliances.
  • Use a flashlight.
  • Start a car.
  • Attempt to make repairs.

In many cases, a gas leak will not result in a house fire. However, if one does occur in your home, please call us for immediate fire damage restoration service.

Commercial Property Fire, Water and Mold Restoration

11/30/2020 (Permalink)

When you own or manage an apartment building in New Haven County there are many factors that can cause disaster in your complex.

Home to many families, all it takes is one tenant being forgetful and leaving a pot of boiling water on the stove to cause widespread smoke damage. A toilet overflow can cause water and sewage damage to multiple residences. Often, tenants don’t report problems inside their apartments such as a water spots on the ceiling or a musty smell and by the time you discover it, the damage is a big problem.

The tenants in your apartment building count on you to prevent water, fire and mold damage in the building and address them as they arise. As the owner of the building, the maintenance and upkeep of the facility falls to you directly.  

The services offered by SERVPRO of Milford-Orange-Stratford can assist commercial property owners. We provide preventative maintenance, such as commercial cleaning of carpets and upholstered furniture in common areas as well as air duct cleaning. We are also your local professionals for water, fire, mold, sewage and vandalism clean up. 

There are many ways in which your apartment building can be damaged by water. For example, heavy snow can cause roof leaks or even a collapse due to the weight of the snow. Our franchise provides emergency tarping and boarding up 24 hours a day/7 days a week in the event that there is damage to your roof or windows.  

Appliance leaks are commonplace in apartment buildings. Supply lines to refrigerators and ice makers, dishwashers and washing machines fail, causing water damage to not only the apartment itself but also to the floors below. We also see restore a number of commercial buildings each year after the pipes freeze and burst.

Quick cleanup is essential in commercial water damage situations-the longer water sits, the less salvageable items such as hardwood flooring, carpets and personal belongings become. As an apartment complex owner, the more you can save, rather than replace, the better. Mold can begin to grown in as little as 24 hours and spread throughout the building if the water removal process is not addressed immediately.  

Even the smallest apartment fires can cause tremendous smoke and soot damage in your building. Because of the shared walls and ventilation systems, smoke and soot can easily travel throughout the building, filling the apartments with smoke. Our franchise has the crew and equipment to respond to widespread fire damage and begin the restoration process quickly and efficiently. We have the technology to not only clean the building itself but also restore the contents of the apartments, removing soot and smoke odors.   

With so many families and tenants that trust you to keep them safe and take care of any problems that may arise, you need to have a restoration company that you can trust to be on the job and taking care of you if you have a water or fire emergency. SERVPRO of Milford-Orange-Stratford offers an Emergency Preparedness Plan that helps you have all of the pieces in place to best respond to an emergency in your commercial building. Give us a call today at (203) 301-0500 to discuss how we can help you keep your building safe.  

Keep Your Thanksgiving Safe with These Tips!

11/18/2020 (Permalink)

Thanksgiving is a day filled with family, parades, football and, of course, food! The kitchen is the heart of home, especially during the holidays when most of us in New Haven County are preparing a meal with many more recipes, in larger quantities and with more cooks in the kitchen than usual!  

Unfortunately, Thanksgiving Day also has the highest number of  home fires annually.  In 2013, Thanksgiving Day had 1,550 reported kitchen fires, which is  230% above the average number of fires per day. Keep these kitchen safety reminders in mind as you prepare your Thanksgiving feast! 

"Be on time"

With so many things on your "to do" list, guests coming and going and multiple items cooking, be sure to set timers so that you don't remember to take something out of the oven too late! (nobody likes their stuffing THAT dry!)

“Stand by Your Pan”

Have a designated cook in the kitchen at all times so that food is not left unattended. This is the most common source of kitchen fires. It only takes a moment for a kitchen fire to start and with a vigilant cook in the kitchen, catching it immediately is the key to avoiding the fire spreading. 

"If you fry, don't make it too high!"

The popularity of deep frying the turkey has soared (We at Milford-Orange-Stratford haven't gone this route because we are traditionalists but we hear it's quite delicious!). An overfilled cooking pot will cause cooking oil to spill when the turkey is put in, and a partially frozen turkey will cause cooking oil to splatter when put in the pot. Even a small amount of cooking oil spilling on a hot burner can cause a large fire. Play it safe and fry your bird outside. 

"For grease fires, water makes it go higher!"

Never attempt to extinguish a grease fire with water or a wet towel. Water will cause the flames to flare up and spread quickly. Turn off the stove and cover the fire with a lid if it is safe to do so, thereby removing the oxygen from reaching the fire. Use a fire extinguisher, which should be stored in a convenient kitchen location (not hidden under the kitchen sink!) If you do not have a fire extinguisher, baking soda is also effective at putting out grease fires however you do need to use quite a bit of it. 

We wish all of you a Happy Thanksgiving!

Black Cobwebs in Your Home? You May Have Had a Furnace Puffback.

11/2/2020 (Permalink)

If you've walked into your home to find a thin layer of black soot covering every surface and black cobwebs in the corners of your ceiling, it's likely you've had a furnace puffback. 

Although not an everyday occurrence, we receive several restoration calls a year from homeowners who have had a furnace puffback.  A puffback occurs when the oil burner malfunctions. This can be because the burner doesn’t ignite immediately and a buildup of fumes causes an explosion similar to that of a car backfiring.  Puff backs can also happen when debris builds up and causes an explosion when the boiler turns on.   In either case, the explosion sends soot and debris through the furnace or boilers exhaust system and into your home. In our experience, the soot tends to be more widespread in forced hot air systems as the heating ducts spread the soot with same efficiency that they spread air throughout the home.

A puffback leaves a fine layer of oil based soot on all of the surfaces of a home. This includes hard surfaces such as floors, walls and furniture as well as soft furnishings such as curtains, bedding, clothing and carpeting. In fact, because it is literally blasted throughout your house, the soot from a puffback manages to find its way into every nook and cranny.

When you’ve had a puffback, you will know it!

You may first notice a black sticky film on your countertops and then realize that it is widespread throughout your home. Some homeowners will see what appears to be black spiderwebs in the corners of your rooms - this is a common way the soot collects and settles.

Attempts to remove the soot will prove futile and possibly make the damage worse. Because of its oil based nature, the residue left after a puffback requires professional restoration. The SERVPRO of Milford-Orange-Stratford team is experienced, trained and equipped to properly clean your home and it’s contents of oil and soot. The good news is that puffbacks are typically covered under your homeowners insurance policy. When you experience a puffback, call your oil burner specialist, your insurance agent and SERVPRO of Milford-Orange-Stratford for immediate service.

Get Ready for Winter!

10/19/2020 (Permalink)

Most of the leaves are on the ground in New Haven County and we'll soon be seeng that white stuff coming from the sky. It's time to switch gears and settle in for the long, cozy New England winter.  Now is the time to take a few steps to ready your Ansonia home for the months to come.

Oil Burner Servicing - If you have not already done so, make an appointment to have your oil burner serviced. This is recommended on an annual basis. Having the burner tuned up and cleaned of dust and grime that has accumulated improves system efficiency, which means better heating performance and lower heating costs. It also minimizes the risk of your oil burner requiring a major emergency repair in the midst of freezing temperatures. At SERVPRO of Milford-Orange-Stratford, we respond to many homes each winter that have water damage due to frozen pipes caused by a malfunctioning oil burner.

Wood Stove and Fireplace Cleaning - Many of our customers heat their homes with wood or pellet stoves and fireplaces throughout the Connecticut winter. These alternatives to oil heating provide what is often a more affordable source of heat. We recommend that you check your fireplace for any signs of excessive soot, cracks in the chimney and that your chimney cap is secure. Have your chimney swept annually to avoid soot buildup, or creosote. A blocked chimney can cause a  chimney fire, which is not always easily detected. These can spread quickly through the walls and roof of your home and result in massive damage to your home. A blocked chimney or a chimney with an improperly functioning flue can also  cause a buildup of carbon monoxide, putting those inside your home at risk. 

Prepare the outside of your home - Trim trees with branches that are low laying and may be an issue when covered with snow and ice. Snow and ice causes them to be heavy and possibly cause damage to your home during winter storms. Also, check your gutters to make sure they are free of leaves and debris so that they can function properly. If ice dams on your roof have been an issue for your Woodbridge home in the past, consider installing roof heat cables that help snow and ice melt on your roof before causing water damage inside your home. 

At SERVPRO of Milford-Orange-Stratford, we are ready 24 hours a day to respond to your call. If you do experience a frozen pipe that bursts or a chimney fire or puffback this winter, call us at (203) 301-0500.

Will My Homeowners Insurance Policy Cover Mold?

10/5/2020 (Permalink)

Our office staff receives several calls a week from homeowners who have discovered mold in their bathroom, on windowsills, in the attic or basement. With much attention around black mold and its potential to cause health effects, many homeowners don't want to take a chance when they see mold. However, not every home that we inspect requires professional remediation.  In some situations, we are able to recommend a safe method in which homeowners can reduce their mold exposure and/or treat it themselves.

In the cases where there has been a mold infestation and our services were required, homeowners are often surprised to discover that their homeowner’s insurance does not cover mold remediation. 

Some policies will cover mold under certain circumstances, while other policies may exclude mold. Typically, if your policy does not include mold remediation it can be added.   However, we recommend that you call your insurance agent to learn more about mold coverage.  It can be a preventative measure that can save you thousands. 

If you see signs of mold please don’t hesitate to call SERVPRO of Milford-Orange-Stratford at (203) 301-0500.

Is Your Water Heater at Risk of Bursting?

9/28/2020 (Permalink)

No matter what the season, your hot water heater can give you a problem.

Although there are a number of reasons associated with a hot water heater failure, the most common cause that we see is due to old age.  Hot water heaters will typically last you between 10-15 years. A leak may occur when corrosion and mineral build up occurs to the internal components.  What may begin as a little leak can quickly lead to a flooded basement.

As a homeowner, knowing the signs that your hot water heater is on its last legs can help you avoid a water disaster.

    • Water color/quality: When running your faucet on hot, note it’s appearance. If it appears rusty, this is a s sign that there might be corrosion in your tank and signals an upcoming failure of your water heater.  
    • Look for signs of muddy water or increased sediment in the water tank: Muddy water or increased sediment signals a potential failure of your water heater. You can check this by attaching a hose to the drainage bib on the water heater, turn the unit off and drain it to examine its contents.  When flushing the water heater, remember that the water that comes out of the hose bib at the front of the water heater is going to be extremely hot, as it will not be mixed with cold water. Smell or taste the water. If the hot water has a metallic taste to it, this indicates that the water heater is close to breaking down.
    • Listen to the noises your water tank makes: Your heater will normally make sounds however any loud cracks or pops could indicate a problem.

If you notice your hot water heater has any of the symptoms of a failure, call your plumber for an inspection.

For floods caused by hot water tank leaks, call SERVPRO of Milford-Orange-Stratford at (203) 301-0500 for immediate service.