Recent Why SERVPRO Posts

"Hey, SERVPRO - I Have a Question..."

2/11/2020 (Permalink)

The first person you will likely talk to when you call our office is one of our administrative assistants- Theny and Alexis, or our office manager Kathy. These ladies have heard it all in their line of work - from exploding fire extinguishers, to toy drones catching on fire to a neighbor driving their car into a house. And we won’t even go into the things that children have shoved down toilets, causing overflows of epic proportions!

Typically, though, a day in the life of one our admins usually includes phone calls with questions such as:

Will this be covered by my homeowner’s insurance?

Whether it’s mold discovered in the basement, water damage from a leaky roof or broken windows from a fallen tree limb, this is often a question we get asked. And, the answer depends on your particular policy and will need to be answered by your insurance agent. That said, the majority of homeowner insurance policies cover water damage scenarios such as water damage from broken appliances, pipe leaks, burst and frozen pipes and toilet overflows. What is typically not covered? Flooding from storm water is typically not covered on a basic homeowner’s insurance policy. Nor is mold when due to a failure to maintain a home properly. For example, if you know that you have a roof leak and don’t address the problem, mold that grows as a result may not be covered. 

I’m nervous about workers in my home - who do you hire? 

We understand that it can be stressful to have a disaster in your home and unknown people working inside of it. We employ only people who we feel comfortable allowing into our own homes and on top of that, all of our employees have undergone a background check to ensure that they are trustworthy and safe. Our Production Managers oversee the crew as well as the work being done in your home and are available to you should you have any concerns at any time during the restoration. In addition to possessing advanced knowledge in the restoration industry, our main criteria when we select someone to be a Production Manager is that they are an easily approachable, “people person” who will put our customers at ease. 

How quickly can you get here?

You’ll see that we advertise that we are open 24-7. We have a crew on call throughout the night and on weekends to respond to emergencies. When you call during the day, we will typically be at your home or business within 1.5 hours. If there has been an unusual storm that has affected thousands of people in the area, we may take a little longer and prioritize our calls based on the level of need of our customers.

What services do you provide?

SERVPRO of Milford-Orange-Stratford is a full service, start to finish restoration company. We provide water and fire damage restoration as well as mold remediation in homes and businesses. Our team is trained to clean up biohazards such as oil spills, blood, feces and animal waste. Our cleaning services include duct cleaning as well as carpet and general cleaning. And our Building Services team is licensed to repair your home - offering services such as kitchen and bathroom installations and roof replacement.  

Not sure if we can help with your unusual disaster situation? Give us a call and ask. Chances are, it won't be the first time we've heard it!

It's the 20's! As the Decade Comes to a Close, We Reflect on 2019.

12/30/2019 (Permalink)

Group of people posing for a photo in a restaurant Will this decade be roaring? We think so!!

Many of us here in the office are having a hard time grasping that it is the end of another decade and that we are entering the 20’s!

Whereas 2018 was a year of expansion for our company with the acquisition of a new franchise, 2019 has been a year of focus. We’ve worked on the organizational structure of our company - putting the right people in positions in which their talents would best be utilized, filling our crews with experienced, hard working and likable people and hiring new office staff to help our amazing admins.

Our commitment to education has remained a focus- with training for our new employees as well as advanced mold and water damage courses being attended by our senior employees.  Looking at our team, it’s amazing how many extraordinary people we have working for us. We are truly grateful for the positive energy they bring. 

With over 700 jobs last year, we are proud to say that we’ve maintained a high customer satisfaction rate and this is something that our organization will always prioritize. From our owner to our technicians, we are all local folks who care about the relationships we have and our reputation in this community. 

I have a feeling that this decade ahead is going to be “roaring” (sorry, I couldn’t help myself!)

We wish all of the best to our friends, families and customers in the year to come!

Thank You to a Top Notch Crew.

10/24/2019 (Permalink)

3 men standing side by side in servpro shirts Thank you Ericksen, Ricardo and Carlos for being part of our team!

We've been receiving quite a bit of feedback from our customers about one of our crews lately.

Ericksen, Ricardo and Carlos make up a team that has shown excellent workmanship, integrity and amazing customer service. At SERVPRO of Milford-Orange-Stratford, we have a set of values that are important to us - commitment to our customers, integrity in our work, teamwork and a drive for continuous learning. These three water and fire damage restoration technicians demonstrate these values every day. 

We appreciate this team and thank them for their outstanding work. They represent our company in a way that makes us proud.

Leading the Team: Our Production Managers Go Above and Beyond for our Customers

9/24/2019 (Permalink)

6 Men in SERVPRO shirts posing for a photo Matt Caulfield, Anthony DeJesus, Rob Fox, Mario Marcati and Junior Delgado

Every day, our office staff takes calls from home and business owners who have a big mess on their hands.

Whether its due to a burst pipe, toilet overflow or kitchen fire, we understand that you need help right away and will send a team out to your premises quickly. Upon our team's arrival, your Production Manager will inspect the damage, assess the situation and discuss his recommended restoration plan. The PM’s at SERVPRO of Milford-Orange-Stratford oversee the work being done from start to finish. They are your contact should you have any questions about what to expect, the work being done and anything else that you might need assistance on. 

Our Production Managers are a hard working, conscientious group who have shown time and time again that they will go above and beyond for our customers.

In their position, the PM’s are responsible for supervising the restoration work from start to finish. They perform the initial inspection, any pretesting that is needed, the scoping of services and provide job estimates. Our Production Managers schedule and supervise our technicians on the job as well. They are also responsible for working with our office staff in coordinating appointments with customers. Most importantly, our PM’s are the point of contact for our customers during the restoration process. They are available to you by phone when not on site if you have any concerns or questions. 

Between them, our Production Managers have over 95 years of experience in the restoration industry and dozens of industry certifications.

That experience is invaluable when it comes to their ability to come to your home or business and create a treatment plan. There is no guess work involved, as they have seen almost every fire, water and mold damage scenario possible. They always make sure that the job is done right and to our customer’s satisfaction and possess a work ethic that goes unparalleled in our industry. We have every confidence that if there is a problem on a job, our PM’s will do everything possible to resolve the issue and make sure the job is done right.

We don’t mean to brag, but our Production Managers are the best - and our customers think so, too!

“Mario was such a pleasure to work with from start to finish.  He always answered my questions and went above and beyond to make sure my needs were met.  He made a stressful situation less stressful with his helpful attitude. His cleaning crew was courteous and thorough. -Riann S. in Greenwich, CT

"I had never worked with SERVPRO of Milford-Orange-Stratford and didn't know what to expect. Rob F. came in and said it would be ok, we can handle this, and he did. He created a plan, explained it and executed it. I was amazed at the efficiency and professionalism of the staff as well as the equipment. I am so appreciative of your company coming to the rescue in our time of need. Thank you!" — Cathy H.- Coastal Ctr at Milford Point in Milford, CT

“I just wanted to let you know that one of your employees, Anthony DeJesus, does a fantastic job. I am sure that he is pulled from one job to the other. Accidents and disasters don’t schedule themselves nicely but come in bunches and at the worst time. But Anthony was able to keep us in the loop and got to us right away when needed. And for other things, if he couldn’t get to us right away, he let us know when. So hat’s off to Anthony.” -Kristina J. in Southbury, CT

"Everyone I interacted with was professional and also very caring. Junior is very knowledgeable and very accessible when questions came up. Keep up the excellence!" - Brian O., Trumbull, CT

"Ted cares only about two things - helping his customer in any way that he can and making sure that the work of his crews is top quality. In both areas he shines. I had a very difficult problem situation, and Ted helped me every step of the way. I doubt that we would have come out of this successfully had it not been for Ted and his assistance. We could not have had a more caring, thoughtful and knowledgeable person helping us." - Susan H., Washington Depot, CT           

"Had mold and damage from a pipe leak inside a wall.  Matthew came out Sunday morning to assess damage. Everyone is very professional and knowledgeable and had great work done. Made this situation a lot less stressful. Would definitely recommend." -Kristin W., Milford, CT.

Customer Satisfaction is Our Bottom Line

8/13/2019 (Permalink)

As a locally owned company, we know that our customers are our number one priority.

SERVPRO of Milford-Orange Stratford is an independently owned franchise that is operated by Greg Geaski. While we follow the business model and high standards set out by the National SERVPRO Corporation, we run our business as any local business owner would - with a focus on creating an atmosphere of growth, customer satisfaction and building strong community ties.

Our leadership team understands that we must invest in training, equipment and hiring talented employees in order to have a successful business. Our employees are carefully selected to be part of our team. We know that whether it’s one of our admins answering the phone or a technician on the crew, the people on our team represent our company and our standards. We understand that when somebody is working in your home, it is important that you feel confident in their knowledge, that they are trustworthy and respectful. Our employees know that if a customer brings a concern to their attention, we want to know about it so we can make sure that their experience is 100% satisfactory. 

In our organization, we value a high standard of work. This means that not only do we take advantage of the training programs that the SERVPRO National Corporation provides, we also enroll our team in courses provided by The Institute of Inspection, Cleaning and Restoration Certification (IICRC). We know that it’s a simple equation - the more our team is taught, the better work they can do. We keep a full crew staffed throughout the year- not just in the busy winter months - so that we can always respond to the calls we receive quickly and with ample people and equipment.  Our warehouse manager, Marc D’Addio, makes certain that all of our equipment is in good working order so that our customers and crew aren’t inconvenienced with the hassle and delay of a broken piece of machinery. 

As a local business, we care about our community.  Our office staff and crew work closely with our customers and build relationships. We know that we might see one of our customers in the grocery store, at a game or at the beach. We want to be able to greet them with a friendly “hi” and know that they are truly happy to have run into us.

Our best advertising comes from satisfied customers who want to recommend SERVPRO of Milford-Orange-Stratford to their friends and family when they have a water or fire disaster in their home or business.

That's why customer satisfaction is our bottom line.

Sometimes, it's the Little Things

7/30/2019 (Permalink)

We often write about the high tech machinery, extensive training and proprietary cleaning agents that our franchises uses.

While it’s true that these things are a necessary and important component of our work here at SERVPRO,  it’s also the little things that we do that make our franchise special.

Sometimes, it’s cleaning and sanitizing a child’s favorite toy before any of the other household contents after a fire. It’s working around a business owner’s schedule as much as possible so that their business can keep running despite the damage. Or making sure that a customer understands the restoration process and what our crew will be doing each day while working in their home. It’s getting to your house quickly after a call and respecting your space while we are working there by being neat and courteous. It’s polishing each knickknack one by one and packing your special items with care. 

Yes, we are the team to call if you want highly trained technicians with expensive equipment cleaning up your water or fire damage. We are also the team that is committed to making your experience as easy as possible.  

How to Choose a Water Damage Restoration Company

7/9/2019 (Permalink)

The SERVPRO of Milford-Orange-Stratford team is local, fully insured, professionally trained and available 24-7.

When you’ve had water or fire damage at your Woodbridge area home or business, your first step after the flooding has been stopped or fire is out will be to find a restoration company.

Unless you have a family member or friend who swears by a particular company that they’ve had experience with, you will find yourself typing in a internet search and trying to choose a company based on the results. 

We understand that it’s hard to pick a trustworthy company from the internet, especially when you may be in a state of distress and under a time constraint.  Internet ratings and reviews such as on Google and Facebook are a good way to see what kind of experience others in your community have had with a company. We also recommend that you make sure potential restoration company meets the following criteria:

  1. Choose Local. When your house has damage, it’s important that the company you hire is locally owned and operated. The last thing that you need during the restoration process is being out on hold by a customer service representative in another state. SERVPRO of Milford-Orange-Stratford is locally owned and our office staff and technicians live here too. They understand the unique situation that you are in first hand. 
  2. Check Credentials. Make sure that the restoration company that you hire is fully licensed to do restoration and contracting work in the state of Connecticut. A certified restoration professional demonstrates that the company has received extensive training and is in good standing. The technicians on our staff are IICRC certified and skilled in using high-tech restoration equipment and employing advanced restoration methodologies.
  3. Use only an Insured Restoration Company. Insurance protects the technicians working onsite as well as you, the property owner. Any injuries to the homeowner or workers that result from the restoration process are covered by general liability insurance. Damage to the property itself that occurs as a consequence to the restoration work performed is also covered under the company’s insurance. 
  4. Inquire About the Companies Availability. When water disasters strike, such as in weather related flooding or frozen pipes, the damage is often widespread throughout the community. A small restoration company may not have the resources to respond to the job quickly and complete the work in an expedient manner. SERVPRO of Milford-Orange-Stratford is available 24/7 and we have a large crew so when widespread damage occurs, we can meet ALL of our customers needs. 
  5. Ask for References. If you’d like to speak to a previous customer or two before hiring a restoration company, don’t be shy about asking for references. Choosing who to care for your home can be a big decision and having the assurance from somebody who has been in your situation can really help!

Who Pays? When Damage to Your Home is Caused by a Third Party

6/17/2019 (Permalink)

There are times when water damage to your home is caused by a third party. We've been to homes in which a new refrigerator was incorrectly installed, causing the water line to leak. Or the oil company accidentally overfills your tank - causing a biohazardous mess in your basement.  Maybe a plumber made a mistake when working on your pipes. In many of these cases, the company responsible voluntarily offers to cover the restoration costs. However, there may be times when that offer doesn't come and you may wonder - who pays for the damage- your insurance company, you or the third party? 

At SERVPRO of Milford-Orange-Stratford, we have team members that have been specially trained in "successful subrogation". Subrogation, by definition, is when an insurance company seeks payment or restitution from a third party that caused damage or injury to an insured person or property. Usually this means your insurance company will try to recover payments from the insurance company covering the party at-fault. 

If you have experienced water, fire or biohazard damage to your home that was caused by a third party, our staff can help you work with your homeowners insurance company in determining who is responsible for the damages. As a first responder to your disaster, we are trained to identify and save evidence that may assist your insurance company in recovering costs.  

If you have a dishwasher leak due to faulty installation at your New Haven County home, call us at (203) 301-0500. We will come to your home to start the restoration process and our office staff will help guide you through the insurance claims process. 

Why Choose SERVPRO of Milford-Orange-Stratford as Your Restoration Specialists?

6/3/2019 (Permalink)

When you've experienced flooding or a fire in your home or business, you may do a Google search and see a long list of restoration companies advertising their services.

You might find yourself wondering how to choose a restoration specialist.

We know that New Haven area home and business owners have a choice when they have a mold, fire or water disaster. Our reputation as a local company who will not consider the job complete until our customers are satisfied is what makes us stand out among the rest. What you will find sets us apart is that if a customer has a concern, we will work with them to make sure any problems are resolved.

We are locally owned by Greg Geaski, who also owns SERVPRO of Newtown and Southern Litchfield County and SERVPRO of Southbury/Torrington. Greg is a Connecticut native who has lived here his entire life and is part of our community. Greg has owned SERVPRO of Milford-Orange-Stratford for over a decade and has made his commitment to the community and customer satisfaction the cornerstone value of this franchise.

When a leader has a clear focus and commitment, the people he hires will also. Our property managers, office staff and technicians are all held to a high standard of accountability and reliability and are expected to give 100% on every job.

Our team meets (and often exceeds!) that expectation. Our customers often let us know how impressed they are with the level of service and attention to detail that they have received.

“We received excellent service from SERVPRO when our basement flooded, starting with the initial call to the onsite services. They were very informative on the phone with the services that would be provided and communicated with us throughout the entire process to not only set expectations appropriately but to make sure we knew when the team would be arriving. Can’t say enough good things about our experience!"

“Had mold and damage from pipe leak inside a wall. Matthew came out Sunday morning to assess damage and Edwin was here Monday morning to start remediation. Everyone is very professional and knowledgeable and great work done. Made this situation a lot less stressful. Would definitely recommend.”

“I will happily recommend Mario Marcati. My parents are Senior Citizens and had a big mold problem in their basement. I called SERVPRO and Mario came right out and found the problem. As this was the first time that I had ever had to deal with a problem of this magnitude Mario's guidance was invaluable.”

Our goal is 100% customer satisfaction and we stand by that.

The SERVPRO of Milford-Orange-Stratford team has specialized training and over 30 years of experience in storm damage restoration, water damage restoration, fire damage restoration, mold remediation, commercial services and duct cleaning services.

Call us at (203) 301-0500 if you need restoration or cleaning work done in your Oxford area home.

Team Spotlight: Theny Hovey and Alexis Phouadara 

4/11/2019 (Permalink)

This month, we’ve decided to spotlight two of our employees who have really kept our office running smoothly over the past few months. 

Theny and Alexis are the administrative assistants working out of our Woodbridge office.  When our office manager Kathy took a temporary medical absence this winter, Alexis and Theny rose to the occasion and held everything together.

The work of an admin at SERVPRO of Milford-Orange-Stratford requires the ability to multitask while still paying attention to each detail. Between calls from customers, contacting insurance agents, scheduling appointments as well as conveying information to the crew, our admins have their hands full. Theny and Alexis go through each day their cheerful, enthusiastic selves who are always eager to lend a hand. Whatever situation arises in the day to day business here, both of these ladies use their problem solving skills to help our customers and the team.

Theny was born and educated in the Philippines. She loves to travel and read.  When asked about her work here at SERVPRO, she wrote “I’m  glad to have the opportunity to work at SERVPRO on a team that is of a caring environment.  What I love most about working at SERVPRO of Milford-Orange-Stratford is being able to value work-life balance.”

Alexis Phouadara has been in this industry for 4 years and is certified in Water Damage Restoration. She grew up and still currently resides in New Haven, CT.  She loves collecting, doing make-up and the Golden State Warriors. Her favorite food is almost everything from her culture, Laos and Thai. Last, but not least, her favorite person in the entire world? Her 6 year old daughter, Sophia!

Thank you to Alexis and Theny for your hard work and commitment to our team. You are the glue that keeps us all together and we appreciate all that you bring to our organization.

Thank You to Our Amazing Team on Employee Appreciation Day!

2/25/2019 (Permalink)

A look a the calendar shows that there are too many recognition and awareness days to count and we can't possible observe all of them. However, March 1st is Employee Appreciation Day and we couldn't let that pass without notice!

Really good people are hard to find, especially in the restoration business. Our crew works in what can sometimes be difficult conditions - cleaning homes after a fire, a sewage backup or mold infestation is not easy work. They are on call 24/7 - which is a commitment that not all potential employees are willing to make. Restoration work also requires a high level of training and the willingness and aptitude to learn. On top of all of this, our crew must also have excellent customer service and people skills. They are in our customers homes and businesses during a vulnerable time - right after water or fire damage has occurred. 

Our team is comprised of respectful and courteous individuals who put our customers at ease. Most have been with us for years although we have been fortunate to add a few new technicians in the past year who have made our team even better! Their level of expertise and commitment is unparalleled in the area.  They are irreplaceable in our minds and we are grateful each day to have such an amazing team. 

Our technicians are an incredible group of people who show up day after day ready to help. They couldn't do their jobs, however, without the support of our office staff. In our office, the phones are always ringing and when our staff answers a call, they know that on the other end are people who might be in the midst of a challenging time.

The employees in our office - Theny, Kathy, Keri and Alexis - are well versed in the in's and out's of the water, fire and mold damage restoration industry. They work hard every day to help our customers through the restoration process. They are the wheels that keep our machine turning- communicating with not only customers but also with insurance companies and our crew out on the road to make certain that the process runs smoothly for each and every customer. Without such a commitment from this group of ladies, we wouldn't know what to do!

Cheers to our team on this Employee Appreciation Day.

Thank you all for your dedication, hard work and for simply being a great group of people!

Congratulations, Junior.

2/18/2019 (Permalink)

Junior Delgado has been promoted to the position of production manager at SERVPRO of Milford-Orange-Stratford.

We are pleased to announce the promotion of Junior Delgado to the position of production manager.

Junior has been with SERVPRO of Milford-Orange-Stratford for the past year as a crew chief. He began working for us after we acquired the SERVPRO of Newtown and Southern Litchfield County franchise, for whom he had worked for three years. 

During the course of the past year, Junior has excelled in all of the aspects of his job of crew chief. It has become evident to us that he possesses the qualities that we look for in an employee who can fill a leadership role with our company.  

In the fast paced environment of the restoration industry, where each job that we show up on has its own unique challenges, Junior’s ability to absorb new information quickly and adapt to each particular situation makes him invaluable. He approaches each job with a determination to make sure it is done right and matches that enthusiasm with excellent customer service. Our customers tell us that with Junior on the job, the service is friendly, respectful and dependable and the communication thorough.  

We look forward to welcoming Junior to the position of production manager and have every confidence that he will thrive in his new position.  

Happy New Year!

1/2/2019 (Permalink)

From all of us at SERVPRO of Milford-Orange-Stratford, Happy New Year!

2018 was a landmark year for our company.

It marked the milestone ten year anniversary of franchise ownership for Greg Geaski. The restoration business is not an easy one and with ten years under his belt, Greg has shown that with hard work and good leadership, running a locally owned small business successfully is possible.

In February of 2018, Greg added a third franchise to his business with the purchase of SERVPRO of Newtown and Southern Litchfield County. Expanding the business to include the geographic areas of Northern Fairfield and Southern Litchfield Counties presented some new challenges and we experienced the usual growing pains but at the end of the year, we can look back at a relatively smooth transition.

The acquisition also brought new additions to our staff and crew. Ted, Davi, Von and Junior all stayed with the company through the acquisition and are a valued part of our crew. Keri and Val also came with the merger as part of the office staff. We are thrilled to have so many “new to us” people who have decades of experience with SERVPRO on board.

It was a busy year with the purchase of a new franchise as well as the unusual storm and tornado events that hit the area last May. The flooding the storms caused and damage to roofs  kept us working around the clock with water, storm and mold damage affecting thousands of homes and businesses in Connecticut.  Yet, it wasn’t all work for the folks here at SERVPRO of Milford-Orange-Stratford.

We were able to continue our commitment to the community by sponsoring and participating in several charity events such as the Sterling Hill Golf Classic and  Sterling House Community Food Drive, both of which raise funds for the Sterling House Community Center. We also had a blast at the Connecticut Young Insurance Professionals Golf Tournament at the Lyman Orchards Golf Club in Middlefield CT, which we sponsored.  Several of our employees and their families have been affected by a cancer diagnosis this year, which makes our sponsorship of TeamBrent's St. Baldrick's Foundation Fundraiser, hosted by the Weston Westport Family YMCA and participation in the  Discovery To Cure Beverly Levy Walk at Yale even more meaningful this year.

We look forward to 2019 and all it will bring and wish all of our employees, friends, families and customers a Happy New Year!

Employee Spotlight: Junior Delgado

11/13/2018 (Permalink)

When we added the SERVPRO of Newtown and Southern Litchfield County franchise to our business last year, we hit the jackpot when Crew Chief Junior Delgado chose to stay on with our team.

Junior has been working for SERVPRO as a Restoration Crew Chief for 4 years now. Prior to joining us, Junior worked in the security sector as a security officer for CBS and BET as well as in loss prevention for a sporting goods warehouse. He also utilized his handyman skills during this time by doing small home improvement jobs as a side job. 

Junior was raised in the Bronx and attended elementary and middle school there. He had the unique opportunity to attend high school at Sagrado Corazon de Jesus in the Dominican Republic, which is where his family is originally from.  After high school, Junior returned to the Bronx and attended Hostos Community College of The City University of New York, where he studied criminal justice.  

Junior's wife and kids are very lucky that he LOVES to cook – his favorite foods being pizza and Asian cuisine. He can often be found watching Anthony Bourdain cooking shows. Cars are another hobby of Junior's – with some of his favorite's being 1964 to 69 mustangs, the McLaren MP4-12c, the VW Phaeton and the AC Cobra.  He's a fan of  all of the NY sports teams as well as Las Aguilas Cibaeñas (Dominican baseball). Junior enjoys hiking and has visited many  state and national parks throughout the Northeast. His favorite place in the world is a huge mango tree in the middle of a field behind his grandfather's house in the Dominican Republic.  

In his work at SERVPRO, Junior appreciates being able to work in different locations and helping people get their houses closer to normal. He's taken advantage of the educational opportunities available and has  earned his water restoration technician certificate and mold abatement license. Those of us who have just begun working with Junior over the past year realize what an asset he is to our company. His co-worker's and customer's appreciate the perpetual smile, easy going nature and positive attitude he brings wherever he goes.  

Why Should You Choose SERVPRO of Milford-Orange-Stratford for Your Restoration Needs?

10/29/2018 (Permalink)

We are sometimes asked what makes SERVPRO of Milford-Orange-Stratford stand out against the other restoration companies out there.

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Milford-Orange-Stratford, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff, Kathy, Theny, Alexis and Keri, have all been with us for years and have extensive knowledge of the restoration process. When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Milford-Orange-Stratford, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in New Haven County, we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Milford-Orange-Stratford, we’ve assembled the best team of local folks who are highly trained and experienced in the water,fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

Employee Spotlight: Kirk Hart, Restoration Technician

9/13/2018 (Permalink)

Kirk Hart is a Water, Fire and Mold Restoration Technician with SERVPRO of MIlford-Orange-Stratford.

Our crew works day after day, helping home and business owners during difficult times. They are on call throughout the night, on weekends, on holidays and in bad weather.  Their dedication to their jobs often goes without much recognition. This month, we’d like to recognize one of our crew members who shows up with a smile on his face no matter what the circumstances.

Kirkland Hart has worked in the restoration industry for seven years, the last five with our SERVPRO franchises. Originally from Clarendon, Jamaica, Kirk now lives in Bridgeport with his wife and four children. When not at work, you can find him playing soccer (futbol) or dominos or enjoying his favorite meal, chicken and rice. 

If we were to make a list of what attributes make a valuable employee, Kirk would be in mind. What stands out about Kirk is his can-do attitude and willingness to help our customers as well as others on the crew. If there is a job that needs to be done, Kirk will make it happen - even if that means coming into work early and staying late. He takes pride in his work and easily falls into a leadership role with our newer employees.  

We understand that our customers are dealing with a stressful situation and having a crew in their home can sometimes be difficult. Kirk’s smile and friendly nature enable him to connect with our customers and put them at ease. He is kind and helpful when people need it most. We are grateful to have such a guy as part of our team.  

Why Professional Restoration is Necessary When Mold is Found in Your Home

8/14/2018 (Permalink)

Whether it's just a small patch of mold in your attic or your basement walls are covered with it, call us for a professional recommendation.

With all of the attention and media coverage about household  mold, and it's associated health risks, the office staff at SERVPRO of Milford-Orange-Stratford often field phone calls from concerned homeowners who have discovered mold in their home. 

Unfortunately, the internet is full of misinformation on what is effective and safe mold removal - such as the misconception that bleach kills mold (it does not). While there are some cases where a small area of mold on a non-porous surface can be effectively cleaned by a homeowner themselves, we recommend  having a SERVPRO IICRC trained professional come and inspect your home. Our team has decades of experience and training that they use to identify your mold situation and advise you on a course of action.

Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet. A homeowner may have cleaned all visible evidence of mold from a hard surface yet not know the level of mold spores in the air and how it is affecting their home and their health. Mold spores also root into porous surfaces such as carpeting, wood and sheet rock walls and ceilings. So if you scrub down black mold on your windowsill, the mold might appear to have been removed but actually is still present inside of the wood and will reappear.

Mold is a sign that there is a problem in your home. Whether it's a leaky pipe behind a wall that you can't see, water behind some boxes in your basement or inadequate venting in your attic that is causing high humidity, the cause of the mold in your home is something that needs to be addressed. 

Give us a call at (203) 301-0500 if you spot mold in your New Haven County CT home. We will schedule an appointment for one of our mold specialists to come out to your house, survey the situation and give you an honest opinion of what action needs to be taken. 

Employee Spotlight: Matt Caulfield, Production Manager

5/18/2018 (Permalink)

Matt Caulfield is a production manager at SERVPRO of Milford-Orange-Stratford.

Going above and beyond is the norm for our employees.

Every day, we see them give their all and then some to our customers. This month, we'd like to recognize Matt Caulfield for his dedication to his work at SERVPRO of Milford-Orange-Stratford.  

Matt has been at SERVPRO for five years, having come from the construction and mortgage industries. He is the kind of guy who throws himself whole-heartedly into whatever he does and has worked his way to a position of Production Manager at SERVPRO.  Matt is an extremely dedicated professional who is courteous, cares about his customers, is quick to return phone calls and sincerely wants the best outcome for his clients. In fact, clients often go out of their way to let us know how impressed they were with Matt's service.  

Matt lives in Milford, CT and is an avid fan of the Minnesota Vikings and the Georgia Bulldogs. An athlete himself, Matt loves snowboarding, football and working out. He can't pass up a piece of pizza and loves country music. I was surprised to learn that his favorite tv show is "This is Us" - you never know who is watching that show! His dream is to spend time on a Caribbean Island someday.  

Matt's co-workers know that if they need a hand with anything, he is there to help- often without being asked. He is a pleasure to work with and brings a positive vibe to our office and the work site.  Matt finds it personally rewarding when he can take an overwhelming loss and turn it around for the very best outcome for the customer. In an industry like ours, where homeowners are dealing with stressful and often emotional situations, Matt's commitment to help, and not just "get the job done", truly makes a difference. 

Employee Spotlight: Rob Fox, Operations Manager

3/31/2018 (Permalink)

Rob Fox, a Native of Milford, CT, has been working in the fire, water and mold restoration industry for over 13 years.

Many of our customers have had the opportunity to meet Robert Fox, the Operations Manager for all three of our SERVPRO franchises.  Rob has been in the emergency restoration field for 13 years.  Prior to working for SERVPRO of Milford-Orange-Stratford, Rob served in the United States Navy as an Aviation Ordnance 3rd Class Petty Officer and Restoration Specialist.  He also has experience as a Basic Life Support instructor and Emergency Medical Technician as well as an iron worker.  

A native of Milford, Rob attended Jonathan Law High School. Growing up, he played lacrosse, baseball and football. These days, Rob enjoys spending time with his family, camping and traveling. He can often be found playing and watching football, golfing and going to the range.  He is a coach for the Naugatuck Youth Soccer Club and a member of the CT Young Insurance Professionals organization.

Rob is a highly certified restoration specialist with a long list of certifications in water, fire and mold damage restoration from the IICRC as well as OSHA. These include Water Damage Restoration, Applied Microbial Remediation, Fire and Smoke Restoration, Odor Control,  Applied Structural Drying, Health & Safety, Exam Monitor, Carpet Cleaning, Upholstery & Fabric Cleaning, Journeyman Fire and smoke Restorer,  Journeyman Textile cleaner, Master Fire and Smoke Restorer, Osha 10 and Lead Certification.  

Rob says that working in the restoration industry has given him the ability to help people from the start to the finish of a job. He is able to play a part in making a disaster into something amazing.  When a job is complete, he takes pride in always giving back a home better than it was. Needless to say, with the years of training and experience he brings, we feel fortunate to have Rob as part of the SERVPRO of Milford-Orange-Stratford team.  

"Rocking the Bald" to Raise Funds For Childhood Cancer Research at the YMCA in Westport

3/26/2018 (Permalink)

The son of our Business Development Director "Rocking the Bald" at the St. Baldrick's Foundation's Fundraiser in Westport, CT.

Hearing the word "cancer" strikes fear into all of our hearts. Unfortunately, there are very few people that we know who haven't been affected by a cancer diagnosis. Childhood cancer is especially heartbreaking, with only 4% of the National Cancer Institute's funding going towards childhood cancer research

SERVPRO of Milford-Orange-Stratford is proud to be a sponsor of TeamBrent's St. Baldrick's Foundation Fundraiser, hosted by the Weston Westport Family YMCA. TeamBrent has been raising money for children's cancer research for thirteen years. In their St. Baldrick's event, participants shave their heads in exchange for donations towards research. The celebration was a fun filled event with people in our community coming together to help others and we were excited to be a part of it!

TeamBrent believes that "Together we make a difference." and has raised over 8 million dollars to date. If you would like to make a donation to help fight childhood cancer or be part of a future fundraising event, please visit the following organizations.

http://teambrent.com/

https://www.stbaldricks.org/events/mypage/62/2018